Update to Ticket ID CJH-27819482:

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HostGator

Ticket: CJH-27819482

Hello,

Thank you for choosing HostGator.

We apologize for the inconvenience and confusion regarding your VPS setup. Regretfully we cannot review your existing container for any refund until the package has been fully cancelled, and your new package cannot be provisioned until we receive your payment in full.

Once your new VPS container with cPanel is set up and you have received the new account information, you will need to transfer any needed data to the new VPS container. Once you have transferred this data, please update your nameservers to use the new IP addresses so that your site(s) resolve to the new container. After allowing 12-24 hours for this change to take effect, please submit a cancellation request for the original VPS container at http://hostgator.com/cancel.php to avoid further charges for the original VPS container.

Please reply to this email to confirm that you understand the above and wish to proceed. If you have any further questions regarding this, please do not hesitate to let us know.


Sincerely,

Christi E.
Billing Administrator
HostGator.com LLC
http://support.hostgator.com

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To reply to this ticket, please be sure to email 27819482@tickets.hostgator.com from the email address you created the ticket with.